Sept. 20th-22nd, 2019, CAREUM, Zurich, Switzerland

Challenge E

Future Wellbeing by Design


Public awareness of the importance of good workplace mental health and wellbeing is growing, as is the moral, societal and business case for improving it. Promoting mental health and wellbeing in the workplace is important for all employers and employees, but particularly so for ambulance service personnel. In any one year, over one in four people in the general population, and one in six workers is likely to be suffering from a mental health condition. However, research undertaken by MIND indicates that this is much higher among ambulance service personnel with 75.8% of frontline responders who completed the national Mental Health at Work survey signalling in 2019 they have experienced stress and poor mental health at work. We know that emergency workers in general are more likely to experience a mental health problem, but they are also less likely to take time off work.


With the implications of an increasingly longer working life, rising levels of carer responsibilities (as a result of an already stretched health and social care resources), increasing levels of stress related sickness absence, predicted rises in levels of obesity, cancer, cardiovascular disease and musculo-skeletal disability (particularly among the population of Wales), the impact on individual health and wellbeing is likely to be significant and the risk of burnout and poor mental wellbeing increases significantly.

Actual Challenge

What could we do / tools could we use to better predict future workforce health and identify those at increased risk of burnout to ensure we design and implement timely and appropriate wellbeing strategies and interventions?


Mental Health in the Emergency Services 2019 Survey MIND see
Bringing together physical and mental health, The King’s Fund 2016
Stressed out staff feel unsupported at work. MIND 2014
Workplace stressors & health outcomes. Health policy for the workplace. Behavioural Science and Policy Association 2015 see also


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